At Royal Mail we are launching a range of improvements to our Tracked Returns service.
The key benefits will:
- Provide greater visibility and control over your returns process.
- Help you manage your stock effectively.
- Offer detailed, up-to-the-minute management information.
Improved customer trust, loyalty and repeat business.
Putting the customer first
The rate of online shopping has grown tremendously over the last few years, with consumers citing the convenience and flexibility of trialling multiple options at home, and the easy return of unwanted goods as being key to a positive online experience.
Our independent research highlighted that 28% of online shoppers admitted they have, or plan to return items bought online*.
Unsurprisingly this is most evident in the clothing and footwear sectors.
What is most striking, is that 72% of online shoppers surveyed said they’d be unlikely to shop again with a retailer if they had a difficult returns experience.
So if your returns service is quick, easy and reliable, your customers will trust you, become more loyal and be happy to order from you, again and again.
Weekly invoicing broken down to item level.
Self service management information portal, helping you to manage your stock effectively.
Your customers can print return labels from our new online Returns Portal, providing you with information about the return.
Two return delivery speeds: 48 hour and 24 hour.
Free shipping solutions
Improvements available through our FREE shipping solutions.
Tracked at five stages through our dedicated network, from any Post Office® to delivery back to you, giving you the confidence to send refunds to your customers more quickly.
Improved invoice reconciliation with a barcode on every item, ensuring you are only charged for what you send.
Our barcoding system enables you to receive detailed and up-to-the-minute Management Information, so you know exactly what will be arriving back with you, and when – enabling you to have the items back on sale almost before they have got back to you.
Your customers can also keep track of their returns at five stages, so they can keep a check and know exactly when they’re going to get their refund, or have a replacement sent out to them. This gives them confidence and peace of mind.
Trust turns into loyalty
83% of online shoppers trust Royal Mail.
And 71%of online shoppers say the Post Office® is their preferred method of returns*.
And 75% of online shoppers say that delivering with Royal Mail is more likely to make them use an online retailer again*.
To offer you these great improvements, your returns label will now contain a tracking barcode:
1) Your customer can print their own label with our new free Returns Portal which can be linked to your website and personalised for your brand. Your customer can also find their nearest Post Office ® branch and provide you with information about the return item. Great for stock control and returns management.
And / Or
2) You can print the label and include it when you despatch your customer’s order using our free shipping solutions:
- Customer own system solution (COSS)
- Despatch Manager Online
- Shipping API
or a third party application
We’ll call you soon to see which option is best for you.
Give your business time to prepare
Our improved Tracked Returns service launches early next year, and that’s not so far away, especially with the busy Christmas period beginning.
So it makes sense to have an initial conversation with us to establish the best way for your company to proceed.
We’ll call you soon to discuss which route to our improved Tracked Returns service is best for you. Or if you'd like to get in touch sooner, email us on firstname.lastname@example.org
Our research was independently conducted by Hall & Partners during April 2014.*