Royal Mail Relay® is a stand-alone courier and out-of-hours network that gives your business an unrivalled level of integration between sites.
Whether you’re a multi-site retailer looking to replenish depleted stock or deliver click & collect orders to your store, a financial services organisation with time-sensitive documents to send, or a company with a field workforce requiring urgent parts, we offer scheduled collection and delivery to and from different sites in your business.
If you need overnight or out-of-hours services, that’s no problem. We’ll streamline your processes so you and your employees can stay focused on what matters – keeping your business competitive and your customers happy.
Call us now at 0845 600 1978*, or use the contact form and we'll call you back.
Royal Mail Relay® is a bespoke service. Your costs depend on:
We’ll work with you to get a clear and accurate picture of the services you need. By speaking to one of our team, you’ll get a better idea of our prices.
Talk to your account manager or call us on 0845 600 1978*. You can also send us an email.
If you have multiple stores, offices, branches or service teams across the UK, Royal Mail Relay® can help you collect items at one point and deliver them to the next. With our network of 1,400 handover points, we can increase efficiency and help you save money.
Our team can manage a wide range of items and distribution streams including cheque clearings pouches, third party supplies, internal mail, point-of-sale material, stationery, uniforms, computer equipment, service parts and returns. We collate your items for delivery, freeing up your staff to concentrate on their jobs. And because we can deliver out-of-hours, your team won’t waste time waiting for, or dealing with, their deliveries.
We offer fast delivery including scheduled timed deliveries for important items such as cheques or other time-sensitive mail.
We’ve invested in tracking technology and a robust management information system that gives you visibility and provides supporting data to help you manage your services.
Customers can choose the option of bespoke management information and have online access to enquiries through our information system.
Royal Mail Relay® is tailored to your individual needs. You can choose from a range of delivery options including in-night, overnight or same day options. We can collect your items after normal office hours and deliver them before business begins the next day.
Our team are trustworthy, reliable, and extensively vetted to Royal Mail standards. Our operational sites have secure key storage, alarmed strong-rooms, motion detection alarms and ‘stop and search’ capabilities.
- Are there any restrictions?
- My customer only requires collection/delivery on one or two days of the week. Can Royal Mail Relay® help them?
- Does Royal Mail Relay® deliver to residential addresses?
- Do I need a minimum number of locations before Royal Mail Relay® is a viable option?
- Can I use Royal Mail Relay® with other Royal Mail products and services?
- Can I get nationwide coverage?
Are there any restrictions?
- We can only collect and deliver to a fixed database of addresses, as listed in the contract
- No goods of high intrinsic value like cash
- No hazardous goods.
There are also weight restrictions. Within the Relay network, the weight limit is 30kgs per item. We offer services to carry heavier weight items including pallets by agreement.Back to top
My customer only requires collection/delivery on one or two days of the week. Can Royal Mail Relay® help them?
Possibly. We need to have fixed route times, consistent for every customer. Express network solutions could also be an option instead.Back to top
Does Royal Mail Relay® deliver to residential addresses?
We can deliver to sales agents and home workers; provided that either a signatory is present, or there are secure arrangements to leave items on a daily basis.Back to top
Do I need a minimum number of locations before Royal Mail Relay® is a viable option?
Location numbers may not be important if there is substantial volume and regular pick-ups.Back to top
Can I use Royal Mail Relay® with other Royal Mail products and services?
We can offer Royal Mail Relay® as a standalone solution, or integrate it with other products or cross-business services to provide customers with full supply chain management.Back to top
Can I get nationwide coverage?
Royal Mail Relay® operates through a dedicated network of seven regionally based processing hubs supported by ten discrete local collection and delivery depots. We have access to the largest and best-placed pick-up drop-off network in the UK. The network provides nationwide coverage, including the Isle of Man, Channel Islands and Scottish Highlands.Back to top
*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.
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